A respectful place to meet.

Service operator

EMEM2 OÜ · 17555268 · support@kustly.com

Loosi tee 21, Haaslava küla, Kastre vald, Tartu maakond, 62107, Estonia

Using the service

Kustly is an online social connection platform for adults. Its primary purpose is to help people meet others for friendship, shared activities, sports, cultural interests and local social connections. Romantic relationships are one possible use case, but they are not the sole or primary purpose of the platform.

Kustly is a platform for adults aged 18 and over to meet friends, activity companions and partners. Each person may have one verified account. Using the portal requires identity verification and a confirmed email address. An approved profile photo is also required for a visible profile. Verification does not establish who appears in a photo or guarantee other members’ behaviour or a match.

Free features and optional Premium

Kustly’s core features, including account creation, profile creation, discovering other users and direct messaging, are free of charge. Stripe is used only for an optional Premium subscription that allows a user to see who has expressed interest in their profile. Premium does not guarantee mutual interest, a match, a meeting, a relationship or any particular outcome.

One-to-one messaging opens after mutual interest. There is no per-message charge. Kustly does not offer paid introductions, professional matchmaking, payments between users or sexual services.

Email confirmation and unconfirmed account closure

The email confirmation deadline is 96 hours, starting at the first account sign-in or the start of verification. For an older unconfirmed account, it starts at the first sign-in after this requirement was introduced. Subsequent sign-ins, correcting the address or requesting a new email do not restart the deadline. A confirmation link is single-use and valid for up to 24 hours; requesting a new link invalidates the previous one.

If an address has been added, we send reminders after approximately 24, 48 and 72 hours while it remains unconfirmed. The last email warns about deletion. An unconfirmed account is deleted after 96 hours. At least 24 hours remain after the final warning is submitted to the mail server; submission failure postpones deletion. Without an email address we cannot send reminders: a warning is shown at sign-in and the account is still deleted after 96 hours.

Your content and community rules

Photos and text remain the property of their rights holders. By uploading content, you grant Kustly the non-exclusive permission needed to store, technically process, moderate and display it to other members according to your choices in order to provide the service. Only upload content you have the right to publish. This does not give Kustly a general right to use your profile photos in advertising.

Respect other people’s boundaries and consent. Harassment, threats, fraud, impersonation, exploitation and illegal content or content infringing others’ rights are prohibited. Keep control of your sign-in methods and report suspected account misuse to support.

Prohibition of trafficking, sexual violence and exploitation

Sexual violence and sexual exploitation are strictly prohibited. Human trafficking and sex trafficking are strictly prohibited. Assisting, encouraging, promoting, facilitating or enabling sexual violence, sexual exploitation, or any other abuse or exploitation of another person is strictly prohibited. Kustly must not be used to recruit people for, advertise, arrange or broker any such activity. These prohibitions apply to profiles, images, events, messages and all other use of the service, including off-platform arrangements initiated through Kustly.

Moderation and review

For rule violations or a substantiated security risk, we may remove content, issue a warning or restrict an account temporarily or permanently, taking the nature and seriousness of the issue into account. To ask for the reason or a review, contact support@kustly.com and describe the incident. You may also request human review of an automated photo-check decision. Challenging a restriction does not automatically lift it.

Premium pricing

• Premium monthly: €4.99
• Premium three months: €12.49

Prices are in euros and include applicable taxes. The three-month plan is paid in full for each three-month period. You confirm the exact price and billing period before purchase.

The subscription renews automatically for the selected period at the price confirmed at purchase until you cancel renewal in membership settings. The current discounted price also applies to renewals of that subscription, not just the first period. Changing the public price list does not automatically raise an existing subscription’s price. Older subscriptions may have a different price; check membership settings for your price.

Cancelling renewal keeps Premium available until the end of the paid period. Closing the account ends account access and initiates cancellation of automatic renewal; it is not itself a refund request. Failed payment may interrupt Premium. Free chat and safety features remain available if the account meets access requirements. Gifted Premium does not itself create a paid subscription.

Payment takes place on Stripe Checkout. Premium activates after the payment and subscription status are confirmed; returning from checkout alone does not confirm successful payment. Subscription and billing document information is available in membership settings.

Withdrawal and refunds

Consumers generally have the right to withdraw from an online service contract without giving a reason within 14 days of concluding it. Send an unequivocal withdrawal statement to support@kustly.com with your name, account email and subscription or invoice reference. Sending the statement before the deadline is sufficient to meet it. Do not include passwords or payment card details. Cancelling future renewals and exercising statutory withdrawal are different actions.

Immediate Premium activation does not in itself waive the right of withdrawal. A proportionate charge for service already provided may be made only where statutory conditions are met, including an express request to start during the withdrawal period and the required prior information. On withdrawal, we return the refundable amount within 14 days of receiving the statement, normally using the same payment method. These terms do not limit statutory rights regarding a defective service.

Questions and disputes

Send questions or complaints to support@kustly.com. We respond to consumer complaints within 15 days; if resolution requires longer, we explain why and provide a new deadline. Unresolved consumer disputes may be referred to the Estonian Consumer Disputes Committee or a court. Estonian law applies without limiting mandatory consumer protections.

Changes to the service and terms

Maintenance or technical failures may cause interruptions. We notify you of material changes to terms or your subscription before they take effect, by email or in the app, explaining their impact and your options. A public price change does not itself change an existing subscription agreement. Statutory consumer rights are not excluded.