KUSTLY / SAFETY
Safety should feel human.
You deserve control, clarity and a way to be heard.
Your personal code and surname are not shown to others
Verification badges communicate identity and adulthood checks. They do not establish that a profile photo belongs to the verified person, and they are not a guarantee of good behaviour.
Your boundaries matter
Only mutual matches can exchange messages. Blocking stops further contact and removes the connection. Unmatching ends the conversation. Reports go to the moderation team and are not shown to the reported person.
Take your time
Keep early conversations in the app. Do not send money, identity documents, passwords or financial details. Meet in a public place and tell someone you trust about your plans.
When something is wrong
Use Report or block from a profile or conversation. In immediate danger, contact local emergency services. The app and its moderation tools are not an emergency service.
Moderation and review
For rule violations or a substantiated security risk, we may remove content, issue a warning or restrict an account temporarily or permanently, taking the nature and seriousness of the issue into account. To ask for the reason or a review, contact support@kustly.com and describe the incident. You may also request human review of an automated photo-check decision. Challenging a restriction does not automatically lift it.