KUSTLY / SUPPORT
A little help, a little care.
Choose the right place to ask.
Something feels unsafe
Use Report or block from a profile or conversation. Choose the reason and describe what happened without adding identity documents or sensitive legal information.
Account and verification help
For account, sign-in or payment questions, email support@kustly.com. Describe the issue without sending personal codes, passwords, payment card details or verification links.
Contact Kustly support
Contact support@kustly.com for help or to ask us to review a moderation decision. To close your account, use Settings in Kustly or the account closure page.
Confirmation email missing or link expired
Check spam and the address you entered. The confirmation screen lets you request another email or correct the address; a new link invalidates the old one. The link lasts up to 24 hours. If a sending limit is reached, wait for the indicated period. Correcting the address does not restart the account’s 96-hour confirmation deadline.
Password does not work or was never set
Your Smart-ID or Mobile-ID PIN is not your Kustly password. Email sign-in uses the password set in Kustly; use password recovery if needed. If you previously used eID, choose that sign-in method. Google works when that account has been linked to Kustly. Never send support your password or PINs.
A photo will not upload
First check that your email is confirmed. Try adding one photo at a time and wait for upload and review results. If the error repeats, tell support the displayed message, approximate time and whether you use iPhone, Android or a computer. Include an error reference if one is shown. You do not need to send an identity document.
Email confirmation and unconfirmed account closure
The email confirmation deadline is 96 hours, starting at the first account sign-in or the start of verification. For an older unconfirmed account, it starts at the first sign-in after this requirement was introduced. Subsequent sign-ins, correcting the address or requesting a new email do not restart the deadline. A confirmation link is single-use and valid for up to 24 hours; requesting a new link invalidates the previous one.
If an address has been added, we send reminders after approximately 24, 48 and 72 hours while it remains unconfirmed. The last email warns about deletion. An unconfirmed account is deleted after 96 hours. At least 24 hours remain after the final warning is submitted to the mail server; submission failure postpones deletion. Without an email address we cannot send reminders: a warning is shown at sign-in and the account is still deleted after 96 hours.
Questions and disputes
Send questions or complaints to support@kustly.com. We respond to consumer complaints within 15 days; if resolution requires longer, we explain why and provide a new deadline. Unresolved consumer disputes may be referred to the Estonian Consumer Disputes Committee or a court. Estonian law applies without limiting mandatory consumer protections.